Making yourself at home in Niagara

Newcomers to Niagara Canada will find numerous agencies that provide settlement services and organizations that will help you connect with people in the community.

Local Support

Settlement workers are here to help

A settlement worker is your first connection for information and support. Settlement workers can help you to:

  • Navigate and learn about your new community
  • Provide up-to-date information and resources
  • Assist you in communicating with employers, landlords, social and government services, legal services and more
  • Assist you with filling out forms
  • Provide support and link you with specialized services to help with personal problems or critical situations
  • Translate limited documents related to employment, health, education and legal matters necessary for immediate settlement
  • Connect you to an interpreter

How to connect with Niagara’s settlement services

Services are available in a variety of locations across Niagara, in both English and French. Many other languages are also available through multilingual staff.

Make an appointment to see a settlement worker to have a free settlement needs assessment where you and your settlement worker can identify what services and information will help you.

When you go to your settlement appointment, bring your government-issued ID, including your Permanent Residency Card if you have one, and any official documents and letters you have received.

Connect With People In Your Community

Find Niagara’s multicultural organizations

Niagara Canada is a growing and diverse community with many recreational and cultural activities that will help you meet new people. There are several organizations that provide opportunities to become part of the community in your new home. Please visit the Niagara Community Information Database to link to these organizations and get more information.

Find Niagara’s places of worship

Niagara has many places of worship where you can find religious services, programs and groups, including churches, temples, synagogues, mosques and more.

Other Resources

What is 211?

211 is an award winning information and referral helpline and online directory to find community, social and health services in Ontario. Highly trained community service navigators answer the 211 helpline.


Call 2-1-1 for:

  • Non-emergency police number
  • Food banks
  • Walk in clinics
  • Alzheimer support
  • Mental health help
  • Meals on Wheels
  • Emergency shelters for homeless
  • Services for domestic violence victims
  • Public health
  • Telehealth Ontario
  • Crisis services
  • Provincial and local helpline phone numbers
  • Settlement help for newcomers
  • Housing help centres
  • Youth drop in programs
  • Child, youth and family counselling
  • Emergency utility assistance
  • Understanding which government service might help or assistance
  • Disability support programs
  • Parenting programs

Call 9-1-1 immediately for an emergency

An emergency is any situation that requires immediate assistance from the police, fire department or paramedics. Examples include:

  • A fire
  • A crime, especially if in progress
  • A car crash, especially if someone is injured
  • A medical emergency, such as someone who is unconscious, gasping for air or not breathing, experiencing an allergic reaction, having chest pain, having uncontrollable bleeding, or any other symptoms that require immediate medical attention